IVR (Interactive Voice Response) Our IVR solution offers flexible, fast, and affordable engagement with customers or respondents. IVR can be deployed for a variety of purposes. 

A cost effective way to interact with your customers via inbound or outbound telephone surveys.

Experience includes:

  • Transactional surveys (a call-in number on the back of a receipt)
  • Customer service surveys
  • Employee or patient surveys
  • Customer satisfaction surveys
  • Hyybrid/multimode surveys
  • IVR to live agent surveys
  • Bi-lingual capabilities

Programmed using CfMC/Survox Software, allows for flexibility and managment tools necessary to successfully execute your IVR project, including the ability to begin a survey using IVR, but have the call transferred to a live agent upon mentions of "hot topics" that need a more live and personal touch.

Contact us to learn more about how we can execute your next IVR survey.

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